General

All detail of the merchandise sold by online retailer ,,Ro Jewellery” are listed in the description for each item, as well as units of measurement.

After the purchase, the jewelry is made individually. The production time, including delivery in Lithuania, is indicated for each item. Delays of 4 to 8 days are may occur to others countries.

Indication of the appropriate jewelry size (ring size) is the customer’s responsibility. If nevertheless, customer wants to change the purchased jewelry (ring) size please contact email: inbox@rojewellery.com, or phone +37063006524.

In this case, additional production and shipping costs are at customer’s account.

Delivery

The customer shall ensure that the details which are provided for ,,Ro Jewellery” are correct and complete.
All goods are delivered by courier.
Delivery cost in Lithuania is 5€.
Delivery cost for the other countries is 10€.
To pick up your order at our studio, Vilnius, Kalvariju str.125, III copr, II entrance, chose option “Local pick up” in payment section. Your order status will be advised by email.
For any questions please contact us by email: inbox@rojewellery.com, or call us on +37063006524

Bespoke

For individual orders and process you will find all information on Bespoke column.
We cannot offer refunds for personalized and individually ordered jewelry.

Return Policy

To return any jewelry bought from ,,Ro Jewellery” please contact us within 14 calendar days from the delivery date by email: inbox@rojewellery.com, or call us on +37063006524. After 14 calendar days no returns or refunds accepted.

For refund returned jewelry must comply with these terms:

*Contact us within 14 calendar days of receipt of the item.
*Jewelry cannot be wore or damaged.
*Return jewelry in the original package along with the invoice
*Send the item by registered mail/courier, registration number is required. Delivery to studio is acceptable.

If all terms match, a refund will be processed within 14 business days to the same account from which the original payment was received.

All postage/customs costs occurred in connection with the shipment of a replacement or returned item are at customer’s responsibility and account. The product you own is your property and responsibility until it reaches ,,Ro Jewellery”. When returning the goods, make sure you pack them properly to prevent damage during shipping. Returns are checked. ,,Ro Jewellery” reserves the right not to accept back marks of jewelry with mechanical damage if they were due to the fault of the buyer, improper maintenance or wear.

Privacy

We respect our customer’s privacy. We guarantee that your personal information will not be shared with third parties.

Cookies

“Ro Jewellery” uses cookies according to the new Electronic Communications Act. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, can not contain viruses and occupies virtually no space on your hard drive. We use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.